![]() ![]() The Sage Research report noted that participants valued the 24/7 availability of VRS in Canada. ![]() The report of their findings informs the present research. They produced a report of their findings from 16 online interviews with service users. This research was conducted by Sage Research Corporation in March and April 2020. Part of this review involved collecting the user experiences of registered VRS subscribers to help determine what is working well, how VRS should be improved, and how the service might be extended. The CRTC committed to reviewing the VRS regulatory framework three years from the launch of the service. VRS is implemented and overseen by the Canadian Administrator of VRS (CAV), an independent and centralized administrator. VRS was launched in Canada in September 2016 and, since November 2017, the service is available 24 hours a day, 7 days a week. The operator then connects via a voice telephone call to the other party and relays the conversation from sign language to voice and vice-versa.Īs noted in Telecom Regulatory Policy 2014-187 Video Relay Service, issued in April 2014, the CRTC determined that VRS must be offered in Canada (CRTC, 2014). The VRS process involves the sign language user making or receiving a video call to connect to a VRS operator using Internet-based videoconferencing. ![]() The Canadian service is offered in American Sign Language (ASL) and Langue des signes québécoise (LSQ). VRS is a basic telecommunications service that enables persons who are Deaf, deafened, hard of hearing or have a speech disability who use sign languages to communicate with voice telephone users. This report concludes with a summary of key findings highlighting the similarities and differences between the Canadian VRS and the international VRS explored during this research. Following this, we present our findings on research conducted on the functionality, features, services, regulations, and funding of VRS provided in other countries. Next, we provide some definitions of key terms and an overview of our methodology. This report provides some background information on the Canadian VRS including a summary of key points from the recent public opinion research to provide a context for the present study. This research began in October 2020 and was completed in January 2021. The present research is designed to respond to these suggestions by conducting an international comparison of VRS in other countries. As noted in the statement of work for this research, some users suggested Canadian VRS should look to the United States VRS for ideas on how to improve Canadian VRS. In preparation for its review, the CRTC commissioned public opinion research to collect user’s experiences of registered VRS subscribers to help determine what works how VRS should be improved and whether it should be extended to serve businesses. This comparative analysis of international VRS will be used to enhance and compare with the Canadian VRS. This international comparison is part of a CRTC review of the VRS regulatory framework in Canada. operating as Eviance, in response to a need for research on Video Relay Services (VRS) in other countries. This report is submitted to the Canadian Radio-Television and Telecommunications Commission’s (CRTC) Social and Consumer Policy group by the Canadian Centre on Disability Studies Inc.
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